Payment Information & Refund Policy

Why do I need to provide credit card information for a free trial?

We’ll wait until our tracking code is live on your website before actually kicking off your one-month trial. From that point onward, our success team will work with you to ensure you get the most out of WOEXA.

If you sign up to our free trial then never put our tracking code live on your website, then no problem! We’ll never ‘officially’ begin your trial and thus we’ll delete your account and you’ll never be charged.

We’ll wait until our tracking code is live on your website before actually kicking off your one-month trial. From that point onward, our success team will work with you to ensure you get the most out of WOEXA.

If you sign up to our free trial then never put our tracking code live on your website, then no problem! We’ll never ‘officially’ begin your trial and thus we’ll delete your account and you’ll never be charged.

Many of our customers decide to opt for annual contracts, since it means getting 12 months for the price of 10! With annual contracts, you’ll get a reminder email 60 days before you’re scheduled to automatically renew. You can cancel your annual contract any time up to 30 days before your scheduled renewal date.

What happens at the end of my free trial?

7 days before the end of your trial, we’ll email you with a summary of how your trial has gone. We’ll explain the payment plan you’ll be on (which is decided by the volume of your website visitors) and remind you that your automatic renewal is coming up in case you’d like to cancel!

Of course! You can cancel any time during your one-month free trial from within your WOEXA dashboard. This will prevent any automatic billing when your trial comes to an end.

If you’d like to transition onto a paid plan, amazing! Just let your customer success manager know… or do nothing and allow the automatic renewal to go ahead! Just to make sure you definitely want to stay with us, we’ll wait 2 days after the end of your one-month trial before issuing the invoice.

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